A clear starting point.

1. Website provider

This website is operated by “MIKRA” Zdybicki Mikołaj, trading as ProtoGlass, NIP 9482620561, entered in Poland’s CEIDG register. Studio: ul. Małęczyńska 31, 26-603 Radom, Poland. Email: studio@protoglass.eu.

2. What the website provides

You can browse information about our prototyping services and send a project enquiry using the free contact form. There is no online checkout or customer account. Sending an enquiry does not place an order or commit you to purchasing a prototype. Scope, price, timing and delivery are agreed separately.

3. Using the contact form

You need an internet connection, a browser supporting HTTPS and JavaScript, and an email address you can receive replies at. Provide your email and project description; name and company are optional. The form currently does not accept file attachments. Tell us if you have design files and we will agree how to share them.

You request the one-off transmission service by submitting the form. It ends once the transmission is completed or an error is reported. You can stop before submitting by leaving the page. This does not create a contract for prototyping services. Submitted correspondence is handled as explained in our privacy notice.

Please do not submit unlawful content, spam, malicious material or content you are not entitled to share. If a project is confidential, discuss confidentiality arrangements before sending sensitive design information.

4. Confirmation and availability

The form reports success only after the sending mail server accepts the message. That is not a quotation, acceptance of an order or guarantee of final inbox delivery. If the form reports an error or you are unsure whether your enquiry reached us, email studio@protoglass.eu.

Security measures may limit repeated submissions. Maintenance or technical faults may temporarily affect availability. You can use the email address while the form is unavailable.

5. Prototypes and visualisations

Transparent prototypes help assess and present a developing design. They do not reproduce the weight, feel or full functional properties of finished glass. Turnaround estimates are confirmed individually; delivery time is additional. Images labelled as concept visualisations are illustrative and are not photographs of completed client projects.

6. Problems and complaints

Report a problem with the website service to studio@protoglass.eu. Describe what happened, when it occurred and how we can reply. We will consider the complaint and reply within 14 calendar days of receiving it. This procedure does not limit mandatory statutory rights.

7. Keeping a copy

You can save or print these terms using your browser. The version published when you use the enquiry service applies to that use; later changes do not retrospectively change an already submitted enquiry. Separate project agreements govern commissioned work.